After working hours
Continues consultations outside your team's schedule when the workflow and channel are connected.
AI SUPPORT FOR YOUR BUSINESS
Customer help.
Without the wait.
Connect AI support to Telegram, Instagram, your website and other channels. It answers from your knowledge base, helps customers work through problems and prepares complex cases for your team.
Your instructions. Your channels. One shared Swipies platform.
Answers from your materialsClear steps for customersComplex questions routed to your team
INTERACTIVE EXAMPLE
One question. A clear next step.
AI supportCustomer conversation
I'd like to order to another city. Where can I find the delivery terms?
In these sample store rules, delivery depends on the city. Which city is the order for? I'll help find the relevant section. If the materials do not cover your address, the team will need to clarify the terms.
A workflow demonstration, not a connected live agent. The information and documents are fictional.
Configure your workflowLESS REPETITION. MORE CLARITY.
Routine questions to the agent.
Complex cases to your team.
For recurring questions
Explains terms and instructions from your knowledge base so staff do not have to start from scratch each time.
When expertise is needed
Clarifies the issue and prepares context so your team can continue the conversation more easily.
SUPPORT THAT KNOWS YOUR BUSINESS
More than an answer.
A way forward.
You set the knowledge sources, response rules and boundaries for independent work.
Answers from your knowledge base
FAQs, instructions, terms and procedures form the basis of its answers.
Clarifies the issue
Asks questions from your workflow before suggesting a solution.
Explains the steps
Helps customers follow an instruction instead of leaving them with a long document.
Prepares a handover
Collects context and the relevant details. Automatic routing is configured separately.
WHERE CUSTOMERS MESSAGE YOU
Your channels.
One knowledge base.
Your website, messaging apps, social media or an internal service. We adapt the connection to your customer support process.
Discuss a connectionThe connection method depends on the channel's capabilities and your access. Custom integrations are arranged individually.
Telegram
Customer support through your bot
Answers to enquiries in Direct
Your website
Support chat on your website or customer portal
CRM and helpdesk
Connect to your enquiry handling process
KNOWLEDGE FIRST. CONNECTIONS NEXT.
Shape your support
around your team.
Add your knowledge
Upload FAQs, instructions and business rules. Check that the materials are up to date.
Set the rules
Define how to answer, what to clarify and which cases should go to a specialist.
Test and connect
Try routine and complex questions. Then connect your channels and configure enquiry routing.
Is this part of the shared Swipies platform?
Yes. AI support runs on the shared platform. You can use your existing account, knowledge base and the tools available on your plan.
Where can I connect AI support?
Telegram, Instagram Direct, your website, your app and other channels. The connection method and available actions depend on the platform and your access. We can configure a custom integration where needed.
Where do the answers come from?
From the materials and sources you connect. You keep them up to date and set the behaviour rules, including what to do when an answer is missing.
What if the agent does not know the answer?
You can define clarifying questions and escalation to your team. The agent should not invent terms or order statuses. Test these situations before launch.
Will it check an order or create a helpdesk ticket by itself?
That requires the appropriate tools and integrations. Without them, the agent can explain instructions and collect context in the conversation, but should not confirm unknown information or promise that a ticket has been created.
How much does it cost to connect?
The cost depends on your plan, usage and required integrations. Check the terms in the platform or ask our team. This page does not take a separate payment.
GIVE CUSTOMERS A CLEAR ANSWER
Help feels closer.
Your team has room.
Bring your business knowledge together and connect AI support to the channels your customers use.